FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a Manufacturer or Trading Company?

We are both. we have our own factory and R&D center. All our clients, from home or abroad, are warmly welcome to visit us!

Can you supply Custom synthesis service?

Yes, of course! With our dynamic group of dedicated and skilled people we can meet the needs of our customers worldwide, to develop customize specific catalyst according to the different chemical reactions, - in many cases in cooperation with our customers - that will enable you to lower your operating costs and improve your processes.

What is your delivery time?

Small order is is around 1-2 days; Bulk order is according to the products and the quantity.

What's the shipping way?

According to your demands. EMS, DHL, TNT, Fedex, UPS, air transport, sea transport etc. We also could provide DDU and DDP service.

How can l release the payment to you ?

We can receive your payment by T/T, Western union, Credit card, which is recommended. We are gold supplier in Alibaba, we accept you pay it via Alibaba Trade Assurance.

How do you treat quality complaint?

Our production standards are very strict. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.

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